Jim Pattison Toyota Northshore

has an exciting opportunity for a

Service Appointment Coordinator

to join ourdealership. In this role, you will play a key part in supporting our Service Department by efficiently managing appointment scheduling, coordinating customer communications, and ensuring a seamless service experience from first contact to vehicle delivery.

As an Appointment Coordinator, you take pride in delivering exceptional customer interactions and contributing to an outstanding service experience that reflects our strong commitment to customer satisfaction.

Schedule: This is a full-time, permanent role of 40 hours per week. The regularly scheduled hours will be Tuesday to Saturday.

Pay Range: $19.00 to $22.00 per hour, depending on experience.

This role reports to the Service Manager of the dealership.

A Day in the Life

Schedule and confirm service appointments accurately and efficiently across phone, email, and online channels

Greet customers in a warm, professional manner and gather vehicle and service information prior to arrival

Coordinate with Service Advisors to ensure appointment slots align with shop capacity and technician availability

Follow up with customers regarding appointment reminders, service updates, and vehicle status

Manage the service drive schedule to optimize workflow and minimize customer wait times

Liaise with the Parts Department to confirm parts availability ahead of scheduled appointments

Maintain accurate customer and vehicle records within the dealership management system

Handle customer inquiries, concerns,



and escalations with professionalism and a solutions-focused approach

Support the Service team with administrative tasks as required to maintain smooth daily operations

Follow all company policies, procedures, and safety standards

Ensure a high degree of confidentiality with company and customer information

Participate in maintaining a supportive and engaging working environment

What We're Looking For

Previous experience in a customer facing, administrative, or automotive service role is preferred

Experience with dealership management systems or scheduling software is an asset

Exceptional communication and interpersonal skills, both verbal and written

Strong organizational skills with the ability to manage multiple tasks and priorities in a fast-paced environment

Detail oriented with a high degree of accuracy in data entry and record keeping

Ability to remain calm, skilled, and focused under pressureAbility to work effectively both independently and as part of a team

Reliable, punctual, and dependable

A valid BC Driver's License is required

This role requires successful candidates to submit a satisfactory Driver’s Abstract.

We thank all applicants for their interest; however, only those selected for interviews will be contacted.

We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at [email protected].

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📌 Appointment Coordinator - Toyota Northshore (Winnipeg)
🏢 The Jim Pattison Auto Group
📍 Winnipeg