Join Export Development Canada as a Senior Business Systems Analyst and lead pivotal ServiceNow Customer Service Management initiatives. Utilize your experience in business analysis to drive platform enhancements and stakeholder alignment.
This senior position requires you to understand and navigate complex business problems while guiding ServiceNow solutions. You will partner with various teams to document user stories and acceptance criteria, ensuring a focus on streamlined service delivery and process optimization. Your leadership will help EDC deliver effective customer service capabilities.
Key Responsibilities:
• Spearhead business systems analysis for ServiceNow CSM
• Document user stories, acceptance criteria, and process flows




• Analyze and optimize current service delivery processes
• Collaborate with technical teams for scalable solution designs
• Lead Agile delivery activities and backlog management
Requirements:
• University degree in Business or IT related discipline
• 7+ years experience in Business Systems Analysis
• Expertise with ServiceNow CSM and case management
• Agile methodology experience required
• Proven track record of stakeholder management
Leverage your skills in business systems analysis and process improvement to transform EDC's customer service experience.
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📌 ServiceNow CSM Senior Analyst at EDC (Calgary)
🏢 Export Development Canada | Exportation et développement Canada
📍 Calgary