Join KTI Utility Services Inc. as a Call Center Associate, where your role centers around providing essential utility appointment support while working remotely after training.
This position is perfect for those with a year of call center experience and a commitment to excellent customer service. You will handle both incoming and outgoing calls, assisting clients in booking, changing, or canceling appointments for critical utility services. Your organizational skills and attention to detail will ensure smooth communication in this hybrid work role.
Key Responsibilities:
• Handle customer inquiries via phone
• Schedule and manage technician appointments
• Offer support for missed appointments
• Stay updated on company policies and project details
• Participate in team meetings for improved service
Requirements:
• Minimum one year of call center experience
• Excellent communication and multitasking abilities
• Ability to work independently in a remote setting
• Preference for candidates with utilities industry experience
• Familiarity with MS Windows and Office Suite
Enhance your career in customer service with KTI and make a difference in utility management!
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