Join Progyny as a Member Care Specialist, working remotely to support fertility and family-forming journeys. Provide personalized assistance while operating within a 20-hour workweek across Canada.

This 12-month fixed-term position is open to proactive and empathetic individuals with exceptional communication skills. You will help members navigate their unique fertility experiences, offering detailed guidance and concierge-level support throughout their journey. Your passion for assisting others in sensitive situations will shine in this role.

Key Responsibilities:



• Conduct 1:1 video consultations educating members on fertility topics • Assist in selecting appropriate fertility clinics and providers • Address member inquiries with tailored solutions • Research country-specific legislation and medical practices • Update knowledge databases with relevant healthcare information

Requirements: • Exceptional customer service and communication skills • High emotional intelligence and empathy for sensitive situations • Solid organizational abilities and attention to detail • Ability to adapt and learn in the fertility landscape • Interest in supporting diverse backgrounds

Contribute to Progyny's mission of accessible fertility care while providing indispensable support to our members. #J-18808-Ljbffr

📌 Fertility Care Specialist - Progyny Canada (Winnipeg)
🏢 Progyny Global
📍 Winnipeg