Lead a team committed to excellence as a Guest Services Team Lead at Niagara Adventure Excursions. Inspire your team to deliver exceptional guest experiences in a dynamic setting.
In this leadership role, you will be responsible for guiding the Guest Service team in providing outstanding service and managing daily operations. From ticketing to group reservations, your proactive mindset will help you mentor team members effectively while ensuring smooth communication with management. Your positive approach and robust organizational skills will be essential as you navigate the seasonal demands of this position.
Key Responsibilities:
• Model exemplary service standards for the team
• Assist team with merchandise and reservations




• Conduct cash management and end-of-day reconciliation
• Monitor team workflow and support site procedures
• Provide coaching to team members as necessary
Requirements:
• Experience in delivering outstanding guest service
• Proven ability to support and lead teams
• Excellent decision-making and communication skills
• Attention to detail and task prioritization
• Capability to handle physical demands of the role
Make an impact on guest satisfaction at Niagara Adventure Excursions as a Team Lead this season.
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📌 Leadership Role in Guest Services (Niagara Falls)
🏢 WildPlay
📍 Niagara Falls