Lead a significant operation as a Contact Center Supervisor with the State of Minnesota. This full-time role offers hybrid telework and focuses on managing a skilled call center.

Join the Department of Natural Resources in St. Paul, Minnesota, as the Information Center Supervisor. This role is vital in overseeing staff, evaluating performance, and ensuring operational excellence for a center that handles over 83,000 inquiries annually. You'll be responsible for setting service standards and developing communication strategies while collaborating closely with state leadership.

Key Responsibilities:



• Supervise and manage team performance in a call center • Establish operational procedures and service goals • Develop communication strategies for customer inquiries • Lead special projects for continuous improvement • Interface with state agencies to assist with call center needs

Requirements: • Two years' experience supervising in a call center • Ability to develop administrative procedures and guidelines • Knowledge of customer service principles and strategies • Skills in using complex communication tools and platforms • Strong communication skills for diverse interactions

Bring leadership, operational strategy, and a customer focus to Minnesota's Department of Natural Resources. #J-18808-Ljbffr

📌 Contact Center Supervisor in St. Paul (Winnipeg)
🏢 Minnesota Direct Care and Treatment
📍 Winnipeg