Kickstart your IT career at Rival Group in Toronto as a Junior Helpdesk Support, where you will assist employees with tech challenges. Embrace a hybrid model with 3 days in-office.

In this full-time role, you will report directly to the IT leadership team and work collaboratively to keep the tech workplace running smoothly. Your support will focus on hardware, software, and account-related issues while prioritizing employee satisfaction and system efficiency.

Key Responsibilities: • Resolve helpdesk tickets for Mac and Windows devices • Facilitate employee onboarding with tech setups • Use NinjaOne for endpoint management and ticketing • Clearly document and escalate complex issues • Assist with day-to-day security issues and connectivity

Requirements: • Up to 2 years in related IT support roles • Basic understanding of core networking concepts • Excellent communication and customer support skills • Ability to document work accurately and stay organized • Willing to learn and adapt to new technologies

Be part of a meaningful tech support journey at Rival Group, enhancing employee productivity every day. #J-18808-Ljbffr

📌 Hybrid Junior Helpdesk Support Position (Winnipeg)
🏢 Rival Technologies
📍 Winnipeg