Fund Administration SpecialistPermanentDepartment: Full Services Operations (820)30 Adelaide Str, EastToronto, Ontario, M5C 3G9CanadaWho We AreWith its global headquarters in Toronto, Canada, International Financial Data Services (IFDS) is a world-leading provider of outsourcing and technology solutions to the financial services industry. IFDS services over 240 financial organizations around the world, providing solutions to a wide range of global asset managers, wealth managers, banks, and insurance companies. The IFDS enterprise supports more than 17 million accounts with AUA of approximately CAD $4 trillion. IFDS Canada is a 50/50 joint ventures between Boston-based State Street Corporation, one of the world’s leading providers of financial services to institutional investors, and Connecticut-based SS&C; Technologies, a global provider of investment and financial software-enabled services and software for the global financial services and healthcare industries.Imagine Yourself at IFDSCome experience a community like no other at International Financial Data Services (IFDS). We offer work opportunities driven by a passion for creating market leading financial solutions, and a culture that nurtures collaboration, accountability, diversity & inclusion, and continuous learning. We’ll provide you with opportunities to develop your career. From ongoing training and development programs to experiences working with our global financial services partners, you’ll be able to realize your full potential..Role OverviewThe incumbent’s primary focus is to strive towards effective delivery commitments to our clients. The main objectives of this role will be to develop positive client experience by understanding and responding to our clients’ enquiries professionally and accurately. As the primary point of contact with our clients, the Fund Administration Specialist must provide exemplary customer service as well and recognize opportunities to proactively position IFDS’ services to meet and exceed our clients’ needs. If you want to be part of a culture that values and fosters team unity, build rapport with our clients and work closely with our fellow business partners then consider working at IFDS.Role ResponsibilitiesActively and effectively manages the day-to-day customer service delivery model for assigned clients by:Focusing on building and fostering positive client relationships as related to our service level agreementsLiaising with client contact(s)



and internal teams to facilitate client service requirementsExecuting all domestic trade instructions from standard to complex (high dollar) transactionsPossessing the ability to execute all steps of the processing lifecycle, comprising of all work types from medium to high complexityManaging multiple client inbound/outbound calls and emails, providing resolutions to brokers pertaining to account and fund information, issuing resolution trade details and reviewing/signing-off of reportsParticipating in special projects as assignedProvides effective reporting to meet both internal and client requirements by:Working with management and clients to enhance or improve reporting needs as requiredProviding regular reporting on key service performance and quality metricsAnalyzing data to ensure quality and accuracy of tradesIdentifying issues that may require additional resources/subject matter expertise and escalating accordinglyTaking ownership of specific requests/issues to ensure end to end support is followedMonitoring queues to ensure timely resolution of requests is meeting SLA’s and in good orderMaking recommendations to enhance and support needs of the businessMinimum QualificationsMinimum 3 years’ experience in the financial services back officeExperience and/or knowledge of RESP is preferred but not mandatoryPost-secondary education in a related disciplinePrevious experience in a service-oriented setting; strong client focusExcellent interpersonal skillsSolid written and verbal communication skillsAbility to communicate complex business and technical concepts plainly and simplyVery strong ability to organize and prioritize work. Ability to work on multiple and changing priorities within specified timeframesAble to co-ordinate and operate in occasionally stressful situations in resolving the client’s issuesTeam Player,



able to work in a team environment with shared goals and accountabilitiesHighly analytical with a high degree of attention to detail to ensure 100% accuracy on all transactionsStrong research / information gathering / analytical and problem-solving skills - takes a logical approach to analyzing problems. Systematically researches information and explores alternatives to solve problems.Understands the business impact of escalated incidents and service requestsAbility to act quickly and decisively when resolving client issuesPositive impact – performs in a manner that makes a strong positive impression on others; e.G., high energylevel, a problem-solving approach, and the ability to act with a sense of urgency when the situation demands itWillingness to work in an environment with flexible schedules that is driven by client commitments and high volumesRelationship builder – constructs, maintains, nourishes relationships with all stakeholdersKnowledge of the mutual fund processing and the administrative back-officeProactive in acquiring information to develop new skills to improve job performance.Grasps new material quickly and easily, and applies new information, concepts and procedures in a constructive mannerDemonstrates process improvement capabilityAODA StatementIFDS Canada encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodation needed to support your participation in the recruitment process. We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position.Salary RangePay Range (CAD $): 54,000 - 68,000The above reflects an industry-benchmarked target compensation range. The salary offered may vary based upon the candidate’s skills and experience, job-related knowledge, and other specific business needs.IFDS Provide:Total Rewards: IFDS offers a comprehensive, competitive compensation & benefits packageWork-Life Balance: IFDS offers a hybrid work environment with our office located in the downtown core within walking distance to Union Station and the PATHProfessional Development: IFDS offers continuous learning opportunities, leadership development & training programsInclusive Culture: Our inclusive work environment supports equity and values diversityWellness Programs: Access to a variety of wellness initiatives, mental health support, and employee assistance programsCommunity Engagement: Participate in volunteer opportunities and give back to our community through our various social care programs#J-18808-Ljbffr

📌 Client-Focused Fund Administration Specialist - C$54,000 - C$68,000 A Year (Winnipeg)
🏢 IFDS
📍 Winnipeg