Drive customer success at Ada as an AI Customer Solutions Consultant. Your mission is to enhance client relationships and ensure optimal performance of self-service solutions.

As a Customer Solutions Consultant at Ada, you'll be instrumental in supporting the activation, growth, and retention of our SMB and MME customers. Your strategies focused on relationship building and proactive engagement will ensure clients maximize their use of our innovative platform. Collaborating with cross-functional teams, you'll uncover actionable insights that fuel customer satisfaction.

Key Responsibilities:



• Support SMB and MME clients by answering inquiries and optimizing platform use • Implement strategies aimed at improving customer retention rates • Collaborate with internal teams to facilitate resource sharing • Manage escalated queries to enhance customer service experiences • Increase platform utilization and automated resolution rates

Requirements: • Minimum 2 years in Customer Success or tech consulting • Understanding of APIs and SaaS technologies • Excellent presentation skills for diverse audiences • Strong interpersonal abilities for stakeholder engagement • Adaptable to changing demands in a startup workplace

Catalyze client success through strategic insights and AI empowerment at Ada. #J-18808-Ljbffr

📌 AI Customer Solutions Consultant Role (Winnipeg)
🏢 Socket.dev
📍 Winnipeg