Join the Laboratory Medicine Program at UHN as a Call Center Representative, providing exceptional client support over the phone. Your role will ensure a positive impression and effective service to all clients.
This permanent full-time role reports to the Senior Manager of Pre/Post-analytical Services at Toronto General Hospital. Responsibilities include handling inquiries, managing reports, ensuring confidentiality, and leveraging your customer service skills. Candidates with a background in laboratory terminology will excel in this challenging yet rewarding setting.
Key Responsibilities:
• Provide exemplary client support for LMP departments
• Accurately handle customer inquiries and data
• Maintain high confidentiality standards
• Communicate critical results within strict timelines
• Manage and update the LMP database effectively
Requirements:
• Completion of Grade XII or equivalent
• Two years of customer service experience
• Knowledge of lab terminology preferred
• Excellent verbal and written communication skills
• Strong organizational and problem-solving abilities
Excel in client care and service delivery as a Call Center Representative at UHN.
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📌 UHN Call Center Representative Position (Toronto)
🏢 University Health Network
📍 Toronto