Join Beanfield as a Tier 2 Technical Support Representative, where your expertise in network troubleshooting makes a difference. Support our commercial customers with advanced technical solutions in a collaborative, innovative workplace.

As part of the technical support team, you will report to the Tier 2 Manager, focusing on troubleshooting various network infrastructures. Your role encompasses supporting services including DWDM, private lines, and Voice over IP, while also addressing LAN issues and WIFI configurations. Collaborating with Tier 1 reps and product teams, you'll escalate customer concerns effectively to ensure top-quality service delivery.

Key Responsibilities:



• Troubleshoot customer network infrastructures effectively • Support services including DWDM and Voice over IP • Identify trends for network escalation issues • Assist Tier 1 reps for seamless customer support • Maintain up-to-date knowledge of industry practices

Requirements: • In-depth knowledge of OSI model and TCP/IP • Understanding of GPON, DHCP, and static assignments • Bilingual in French and English is an asset • Availability for 24/7 shifts required • Experience with Layer 2 switching concepts

Utilize your technical skills to enhance Beanfield’s community connections and thrive in this dynamic role. #J-18808-Ljbffr

📌 Tier 2 Technical Support Representative (Winnipeg)
🏢 Beanfield
📍 Winnipeg