Join OBE as a Customer Service Manager, where your leadership will elevate customer support standards. Focus on satisfaction, manage high-volume operations, and refine service strategies.
As Customer Service Manager at OBE, you will lead a dynamic customer support team. You'll be instrumental in resolving escalated complaints and developing effective service strategies for a growing bilingual market. This role emphasizes the importance of fostering a collaborative team environment while ensuring exceptional service quality.
Key Responsibilities:
• Communicate job expectations and coach team members
• Resolve customer complaints and manage complex inquiries
• Analyze KPIs to monitor service performance
• Conduct staff training and performance evaluations
• Work closely with branch and regional leadership teams
Requirements:
• Minimum 5 years customer service experience, 2 years in leadership
• Expertise in CRM and support software
• Ability to influence all organizational levels
• Solid analytical and decision-making skills
• Bilingual in English and Spanish preferred
Drive customer satisfaction and operational excellence as part of OBE's dedicated team.
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📌 Customer Service Leadership Role at OBE (Quinte West)
🏢 Oldcastle BuildingEnvelope
📍 Quinte West