Shape the future of home healthcare as a Customer Success Manager with AlayaCare, based in Toronto. This hybrid role focuses on strategic planning and client journey optimization for large customers.
As a Customer Success Manager reporting to the Director of Customer Success Management in Canada, you will harness your expertise to enhance retention and growth for AlayaCare’s high-value clients. Your primary goal is to drive client satisfaction and ROI through effective strategic planning and outstanding service delivery.
Key Responsibilities:
• Define client journey with clear milestones and ROI expectations • Build trusted advisor relationships with executive teams • Manage client portfolios to achieve optimal Net Promoter Scores • Provide timely updates and advocate for customer needs • Address escalated issues promptly and effectively
Requirements: • 5+ years in customer-facing roles with large accounts • 3+ years SaaS or post-acute software experience • Proven management of executive relationships • Robust skills in communication and data narrative • Ability to strategize based on market best practices
Leverage your customer success expertise to drive impact and innovation at AlayaCare. #J-18808-Ljbffr