Deliver exceptional support as a Level 1 Service Desk Administrator at Convergence Networks in Ottawa. Engage with customers to resolve IT requests through various channels with a focus on technical troubleshooting.In this fast-paced role, Convergence Networks is looking for a personable Service Desk Administrator with solid empathy and IT skills. You'll handle high volumes of inbound calls and tickets, providing solutions ranging from network to workstation issues.
This entry-level position offers opportunities to grow and advance within the organization while ensuring high customer satisfaction.Key Responsibilities:- Respond to high volume inbound requests from clients- Perform initial troubleshooting on help desk tickets- Resolve customer issues at first contact or escalate as needed- Maintain accurate records of communication and resolutions- Provide follow-up assistance to ensure customer satisfactionRequirements:- High school diploma or equivalent- 2+ years of relevant experience in IT support- Familiarity with Active Directory and Windows OS- Excellent troubleshooting skills with hardware and software- Ability to handle stressful situations effectivelyBring your technical prowess and problem-solving abilities to Convergence Networks, enhancing client support in Ottawa.#J-18808-Ljbffr