Drive customer experience enhancements at goeasy as a Process Design Manager in Mississauga. Focus on simplifying processes and improving operational effectiveness in a adaptable work environment.

In this hands-on role, you will analyze customer journeys and develop streamlined workflows to solve real issues. Your expertise in process design, Lean, and Six Sigma will support measurable improvements, boosting both quality and customer satisfaction. Collaborate with various teams to identify opportunities for innovation and automation.

Key Responsibilities: • Identify friction points in customer interactions • Map current and future customer journeys • Design efficient workflows and controls • Lead improvement initiatives from start to finish • Conduct root-cause analysis for ongoing problems

Requirements: • 2 to 5 years in process improvement or business analysis • Familiarity with Lean and Six Sigma methodologies • Strong analytical and communication skills • Relevant degree in Engineering or Business • Experience in financial services is a plus

Make a lasting impact on customer experience and operational efficiency at goeasy. #J-18808-Ljbffr

📌 Process Design Manager at goeasy (Winnipeg)
🏢 goeasy
📍 Winnipeg