Support telecom customers in Ottawa as an Inbound Customer Service Representative with NTT DATA. Deliver friendly assistance with internet, Wi-Fi, and account inquiries while maintaining professionalism and empathy.
NTT DATA seeks an Inbound Customer Service Representative for its Ottawa location. This role is perfect for candidates with a minimum of one year's customer service experience and a passion for helping others. You will manage customer inquiries about internet and Wi-Fi services, assisting with troubleshooting and educating users on self-service tools for improved home connectivity.
Key Responsibilities:
• Answer inbound calls about internet and account inquiries
• Guide customers through mild troubleshooting steps
• Explain plans, billing,



and service features clearly
• Create and update service tickets in CRM systems
• Educate customers on optimizing home Wi-Fi performance
Requirements:
• High School Diploma required
• Minimum one year in customer service
• Basic understanding of internet and Wi-Fi concepts
• Robust communication and multitasking skills
• Reliable and solution-oriented under pressure
Leverage your customer service skills to enhance client experiences at NTT DATA in Ottawa.
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📌 Inbound Customer Service Representative - Ottawa
🏢 NTT DATA North America
📍 Ottawa