About New Age Group For more than 25 years, The New Age Group has delivered security and technology solutions for residential, commercial, industrial, institutional, and multi-residential clients. Our expertise includes access control, video surveillance, intrusion alarms, ULC inspections, structured cabling, fiber optics, intercom systems, networking, and integrated technology platforms. We are committed to delivering high-quality workmanship, innovative solutions, and exceptional customer experiences. Our technicians work with leading manufacturers and technologies while benefiting from ongoing training, certification programs, and clearly defined career progression opportunities.

Position Summary The Senior Security Systems Technician serves as a technical leader within the organization and is responsible for advanced installations, commissioning, troubleshooting, inspections, quality assurance, customer training, and mentoring junior technicians. This role requires an experienced technician capable of leading complex projects, resolving advanced technical challenges, maintaining high-quality workmanship, and ensuring all installations meet New Age standards, customer requirements, manufacturer specifications, and applicable industry regulations. Senior Technicians play a critical role in technician development, quality control, and customer satisfaction.

Primary Responsibilities Technical Leadership

Provide technical support to field technicians

Assist with project planning and execution

Mentor Apprentices, Labourers, Technician I, and Technician II personnel

Review installation quality and workmanship

Support commissioning and technical escalations

Assist with manufacturer training initiatives

Advanced Security Systems Intrusion Systems

Advanced troubleshooting of intrusion alarm systems

Commission complex alarm installations

Resolve communication failures

Conduct ULC-related inspections and testing

Support monitoring integrations

Access Control Systems

Configure and commission complex access control systems

Troubleshoot controllers, readers, and field devices

Support enterprise-level deployments

Verify system performance and functionality

Conduct quality assurance inspections

Surveillance Systems

Configure and commission advanced IP surveillance systems

Troubleshoot networked video systems

Optimize camera layouts and performance

Conduct surveillance system audits





Verify recording retention and performance standards

Fiber Optics

Fiber troubleshooting

Fiber certification

Fiber commissioning

OTDR testing

Interpreting OTDR results

Diagnosing communication failures

Documenting fiber deficiencies

System Commissioning

Commission newly installed systems

Verify programming

Verify customer requirements are met

Conduct acceptance testing

Perform final system verification

Resolve deficiencies prior to customer turnover

Quality Assurance

QA inspections

Workmanship reviews

Installation audits

SOP verification

Deficiency identification

Corrective action recommendations

The Senior Technician acts as a quality gatekeeper before customer acceptance.

Customer Training

Access Control Systems

Video Surveillance Systems

Intrusion Alarm Systems

Mobile Applications

User Management

Basic Troubleshooting

System Reporting Functions

Documentation

Service Reports

Inspection Reports

Commissioning Reports

Certification Reports

Deficiency Reports

As-Built Documentation

Customer Turnover Documentation

Required Qualifications Experience

Minimum 5+ years of industry experience

Commercial security systems experience

Access control experience

Video surveillance experience

Structured cabling experience

Fiber optic experience

Advanced troubleshooting experience

Technical Requirements

OTDR Testing

Fiber Certification

System Commissioning

Complex Access Control Systems

Enterprise Surveillance Systems

Quality Assurance Inspections

Customer Training

Project Coordination

Technical Escalation Support

Advanced Troubleshooting

These competencies align with New Age's Senior Technician certification requirements.

Preferred Manufacturer Experience

ICT

Axis Communications

Milestone XProtect

CDVI

Mircom

DoorGuard

UniFi Networking

Required Certifications

Working at Heights

WHMIS

Aerial Lift Certification (Scissor Lift)





Aerial Lift Certification (Boom Lift)

Valid Ontario Driver's License

Preferred Certifications

ULC Intrusion Certification

ULC Protective Signalling Systems

ATC Certification

ICT Certification

Axis Certification

Milestone Certification

Fiber Certification

Manufacturer Technical Certifications

Leadership Responsibilities

Mentor junior staff

Verify field workmanship

Review technician documentation

Assist with technician evaluations

Support technician development plans

Promote safety and quality standards

Safety Responsibilities

Enforce New Age Health & Safety policies

Conduct Job Hazard Assessments

Maintain safe work practices

Lead by example

Ensure PPE compliance

Verify secure use of ladders and aerial lifts

Report and correct unsafe conditions

Quality Standards Senior Technicians are expected to enforce all New Age installation standards.

Zero-Tolerance Zip Tie Policy Zip ties are not permitted on structured cabling installations.

Approved methods include:

Velcro Straps

J-Hooks

Basket Tray

Ladder Tray

Approved Cable Management Systems

Senior Technicians are responsible for identifying and correcting non-compliant installations.

Career Advancement New Age offers structured progression opportunities:

Apprentice → Labourer → Technician I → Technician II → Senior Technician → Lead Technician Senior Technicians are positioned for advancement into Lead Technician and Project Leadership roles.

What We're Looking For

Takes ownership of projects

Leads by example

Maintains high workmanship standards

Enjoys mentoring others

Has strong technical troubleshooting skills

Is customer focused

Is organized and accountable

Demonstrates professionalism in all interactions

Compensation & Benefits

Competitive compensation based on experience and certifications

Company vehicle

Company phone

Paid manufacturer certifications

Career advancement opportunities

Health and dental benefits

Ongoing technical training

Leadership development

Join New Age and become a technical leader responsible for shaping the next generation of security systems professionals while delivering best-in-class solutions for our customers.

Hourly Rate: $55.00/Hour

Reports to: Lead Technician/Operations Manager

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📌 Senior Security Systems Technician (Winnipeg)
🏢 New Age Group
📍 Winnipeg