Join AssetWorks GPS in Calgary as a Customer Care Support Analyst. This full-time position involves understanding client needs and resolving technical issues for fleet management solutions.
As a Support Analyst, your role encompasses maintaining relationships with clients through effective troubleshooting and support post-implementation. You will handle issues related to GPS hardware and software, assist in onboarding, and collaborate with the Professional Services team for complex installations. Proper documentation and knowledge management will be key components of your work.
Key Responsibilities:
• Resolve GPS device and software issues for clients
• Support client onboarding and configuration of services




• Document escalated bugs for development team
• Conduct remote troubleshooting effectively
• Maintain Knowledge Base articles for client assistance
Requirements:
• Degree/diploma in IT, Engineering, or relevant area
• Background in customer service
• Solid communication and organizational ability
• Analytical and problem-solving expertise
• Capable of handling multiple issues simultaneously
Utilize your technical and customer service skills effectively as a Support Analyst at AssetWorks GPS in Calgary.
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📌 Calgary Customer Care Support Analyst Role
🏢 AssetWorks
📍 Calgary