Oversee global customer support operations at Clio, a leader in legal AI. This executive position is vital in shaping and evolving support strategies to meet customer expectations across multiple regions.
Clio is seeking an experienced Vice President of Global Customer Support to lead a transformative strategy for the customer service experience. You will manage over 150 support professionals while utilizing AI technology to streamline operations. Your mission is to enhance customer interactions and establish a robust service culture.
Key Responsibilities: • Build and execute comprehensive support strategies • Manage P&L;, focusing on service quality and growth • Recruit top-tier leadership tailored to AI integration • Implement AI-first support systems to elevate service • Monitor and set standards for customer service excellence
Requirements: • 12+ years in CX or support leadership roles • Experience managing large, geographically diverse teams • Proven track record deploying AI in customer support • In-depth knowledge of SaaS customer support metrics • Exceptional presence and communication skills
Lead Clio's vision for AI-driven customer support in the legal sector. #J-18808-Ljbffr
📌 Global Customer Support Executive at Clio (Winnipeg)
🏢 Clio
📍 Winnipeg
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