Take on the role of Contact Center Manager at Teleperformance, where your management skills will shine in a cooperative environment. Ensure operational excellence and improve service delivery.
As the Contact Center Manager, you will lead your team in achieving operational targets and managing client relationships. This position requires strategic foresight, team development, and proficiency in monitoring various performance metrics. Your focus will be on fostering a culture of innovation and improvement.
Key Responsibilities:
• Direct daily operations of the contact center
• Prepare and monitor operating budgets
• Oversee compliance with service and quality standards
• Conduct audits for operational efficiency
• Lead and inspire your team for optimum performance
Requirements:
• At least 3 years of management experience in contact centers
• Bachelor’s degree in a related field or equivalent
• Strong adaptability and critical thinking skills
• Excellent communication expertise required
• Proficient in Microsoft Office Suite and operational software
Transform the contact center experience with your leadership at Teleperformance, where excellence meets opportunity.
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📌 Teleperformance Contact Center Manager Position (Toronto)
🏢 Teleperformance Spain
📍 Toronto