Who We Are Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig.

Together, we are the leading alternative lending bank in Canada. With a diverse suite of products—residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending,we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers.

Home Trust Company has developed a track record of success as Canada’s leading alternative lender, employing nearly 800 people in our Toronto headquarters and branches across the country. Building on the demonstrated strength of its core residential mortgage lending business, the Company also offers complementary lending services, as well as highly competitive deposit investment products, through Oaken Financial. Our culture has been shaped by the passion and integrity of our people.

Join Home Trust as Administrator, Shared Services, and be part of our talented and growing team!

About The Role The Administrator, Shared Services is responsible for the accurate and timely processing of financial transactions and account maintenance activities within the shared services portfolio. This role supports operational efficiency and ensures data integrity across customer accounts by collaborating with internal stakeholders including Contact Centre, Collections, Fraud, Legal, Funding, Renewals, Discharge and Finance.

Key Reponsibilties Transaction Processing & Account Maintenance

Process financial and non-financial transactions including adjustments, payments, reversals, and account updates

Perform account maintenance activities in accordance with established procedures

Ensure all transactions are completed accurately and within defined service level agreements (SLAs)

Operational Support

Support daily operational workflows,



including queue management and service request processing

Generate and review system reports to identify and resolve discrepancies

Respond to internal inquiries from departments such as Contact Centre, Collections, Fraud, and Finance

Reconciliation & Reporting

Perform account and transaction reconciliations to ensure data accuracy and completeness

Investigate and resolve variances or exceptions in a timely manner

Maintain tracking logs and provide reporting for operational and audit purposes

Quality Control

Conduct regular quality checks and audits on processed transactions and account setups

Document findings and elevate discrepancies to management as required

Support adherence to internal controls and risk management practices

Convenience Cheque Processing

Review and validate convenience cheque requests against client and account information

Process cheque postings, stop payments, and related servicing requests

Ensure compliance with fraud prevention and operational controls

Risk & Compliance

Adhere to all applicable regulatory requirements, internal policies, and procedures

Ensure all activities align with organizational risk management frameworks

Escalate potential risks, control gaps, or policy breaches appropriately

What We’re Looking For

Post-secondary degree or diploma in Business, Finance, or related field

Minimum 2 years of experience in financial services operations

Credit card operations experience preferred

Call centre or customer-facing financial services experience is an asset.

Strong financial acumen with attention to detail, including knowledge of credit card operations, risk, and compliance

Advanced analytical, problem-solving, and organizational skills, with the ability to manage multiple priorities in a fast-paced environment





Excellent communication skills with proficiency in MS Office (Excel, Word), and a collaborative, customer-focused approach

What You’ll Love About Working Here

Award-Winning Culture: We’re proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025 by Canada’s Top 100 Employers.

Work-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle.

Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.

Compensation Package: Competitive base salary plus an annual incentive bonus tied to performance.

Comprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.

Future-Ready Savings: Group Retirement Savings Plan with up to 7% employer match.

Exclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.

On-Site Fitness: Gym access at our London and Montreal offices.

Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.

Family Support: Parental leave top-up program to help you during life’s big moments.

For more information on who we are as an employer click here.

What You Can Expect - Pay & Process

Expected base salary range is $50,000 - $55,000, plus the opportunity to earn an annual incentive bonus tied to performance.

This posting is for an existing vacancy within our organization.

Artificial intelligence may be used in parts of the recruitment process.

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.

Time Type Full time

Job Type Permanent

Fairstone is an equal prospect employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

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📌 Administrator, Shared Services (Winnipeg)
🏢 Fairstone Bank
📍 Winnipeg