Become an integral part of OpenRoad Lexus Richmond as a full-time Appointment Coordinator, emphasizing customer communication and productive scheduling. This role is vital in maintaining strong customer relations and service standards.
As an Appointment Coordinator, you will answer customer calls, confirm appointments, and follow up on service quality. OpenRoad values proactive customer service, and you'll play a key role in managing appointments and enhancing satisfaction. This position is perfect for someone with a keen eye for detail and a passion for customer service.
Key Responsibilities:
• Manage customer calls for scheduling appointments
• Confirm and update unconfirmed service dates
• Contact customers for maintenance alerts
• Handle incoming emails related to service bookings
• Document and address customer feedback
Requirements:
• At least 2 years in customer relations
• Strong people and organizational skills
• Familiarity with automotive equipment
• Good computer skills for record-keeping
• Ability to communicate effectively with all team members
Contribute to customer satisfaction and operational excellence as an Appointment Coordinator with OpenRoad!
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📌 Appointment Coordinator at OpenRoad Lexus (Surrey)
🏢 OpenRoad Auto Group
📍 Surrey