Step into technical support with F12 as an IT Support Analyst, where you will resolve client IT issues effectively in a fast-paced environment. This role is geared towards enhancing your proficiency with servers, applications, and network infrastructure.

Reporting to the Manager, Service Delivery, you'll take responsibility for high-quality client support through both in-person and remote assistance. As you collaborate with Team Leads and skilled technicians, you'll develop valuable troubleshooting skills while improving client relationships continuously.

Key Responsibilities:



• Address and resolve various IT issues for clients • Learn client preferences to enhance service delivery • Articulate solutions clearly in stress-filled situations • Document updates and escalate unclear issues as needed • Process Return Merchandise Authorizations (RMA) with vendors

Requirements: • 1-year experience in a Service Desk role or equivalent experience • Basic knowledge of Windows Servers, Active Directory • Eager to learn and share knowledge with peers • Robust accountability and a focus on team metrics • Ability to work on-call or after hours occasionally

Maximize your technical support skills and client-focused approach at F12. #J-18808-Ljbffr

📌 IT Support Analyst Role at (Winnipeg)
🏢 F12.net
📍 Winnipeg