Requisition ID: 273461

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Join a winning team at Scotiabank!

Are you enthusiastic about making an impact for Canadian businesses? In Canadian Commercial Banking, we do not just serve businesses - we serve possibilities.

About the Opportunity: The

Client Service Specialist (CSS)

provides Relationship Managers with the support needed to seamlessly service new and existing clients across Commercial Banking Distribution. Acting as a primary point of contact, this role coordinates with internal partners and works directly with clients to collect key onboarding information, resolve service needs, and support ongoing day-to-day banking requirements.

Acting as the primary point of contact for our clients, the

CSS

is responsible for coordinating efforts with internal partners and directly reaching out to clients to accurately collect all key information required for Onboarding and end to end servicing clients with their ongoing day-to-day banking needs. The role is specific to servicing all segments in Commercial Banking Distribution.

How You Will Make an Impact:

Resolve client inquiries and challenges , educating customers on processes and setting

clear expectations

around timelines.

Deliver

quality customer experiences

while adhering to

service level agreements

and escalating when required.

Ensure every

client experience

is consistent with

Scotiabank’s service standards , with customer concerns resolved

quickly

and efficiently.

Champion a

customer-focused culture

by building and deepening relationships with

clients and internal partners .

Support the

accurate and timely collection

of information from clients and other sources to assess

client risk profiles

and meet

regulatory and compliance requirements .

Coordinate with

various departments

to ensure

client accounts

are activated

promptly and correctly .

Provide

ongoing support

to clients during

initial onboarding

and continued

account usage .

Educate clients on

banking channels and tools

that support their

day-to-day business banking needs , including cheques,



debit cards, and branch services.

Consider the Bank’s

risk appetite

and

risk culture

in day-to-day activities and decisions.

Actively pursue

effective and efficient operations

in accordance with

Scotiabank’s Values ,

Code of Conduct , and

Global Sales Principles .

Contribute to a

high-performance environment

and an

inclusive workplace .

What You Will Bring to the Team: You bring a strong customer-service mindset, attention to detail, and the ability to manage a high volume of client and partner requests. You are organized, collaborative, and comfortable working in a fast-paced environment, where accuracy, communication, and follow-through are essential.

Must-have:

Education:

College or University degree, or equivalent work experience.

Experience:

1 to 3 years of equivalent work experience in Financial Services, Commercial Banking, Small Business, or a related industry.

Strong commitment

to accuracy, customer focus, and results.

Strong organizational and time management skills, with the ability to coordinate and prioritize a high volume of concurrent service requests.

Strong interpersonal, written, and verbal communication skills, with a proven ability to engage stakeholders and clients.

Knowledge of

client onboarding ,

Know Your Customer , and

Anti-Money Laundering

processes.

Proficiency with Microsoft Office applications , including Outlook and Teams.

Flexibility to adapt

to a wide variety of tasks and changing priorities.

Nice-to-have:

Experience supporting

Commercial Banking

or

Small Business

clients.

Familiarity with

client onboarding ,

servicing , and

account activation

processes.

Experience working with

multiple internal partners

to resolve

client needs

and deliver

timely outcomes .





Comfort educating clients on

banking tools ,

channels , and

service options .

What’s in it for You?

When you join the bank, you are not just taking a job, you’re becoming part of a culture that values inclusion, accountability, integrity, and client‑centricity – that is our ScotiaBond which is the foundation for how we support our people and deliver for our clients.

As an employee in Canadian Commercial Banking at Scotiabank, you can expect:

A

competitive Total Rewards package

including performance‑based bonuses, flexible benefits, and market‑leading compensation.

Ongoing

career development and coaching

from experienced leaders, with explicit opportunities to grow within Commercial Banking and across Scotiabank.

The chance to

own and grow a high‑impact client portfolio , with real accountability and visibility in your market.

A

dynamic, collaborative, and high‑performing team

that values partnership, inclusion, and shared success.

Exposure to a broad range of

industries, clients, and complex financial solutions , accelerating your learning and expertise.

Location(s): Canada : Alberta : Edmonton

Scotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here.

Please note we have two opportunities and one will be up to a 12 months contract and the other 4 months.

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📌 Client Service Specialist, Commercial Banking - Edmonton (Contract/Temporary Assignment) (Winnipeg)
🏢 Scotiabank
📍 Winnipeg