Transform customer service management with EDC as a Senior Developer focused on ServiceNow CSM solutions. This hybrid role encourages effective collaboration to deliver impactful digital experiences.
You will play a pivotal role in enhancing EDC's capabilities within the Digital & Technology Solutions group. With over 5 years of experience in ServiceNow, you will lead CSM developments and engage stakeholders to ensure seamless operations. Contribute to a culture of empowerment and continuous improvement in a diverse setting.
Key Responsibilities:
• Create and maintain scalable ServiceNow CSM solutions
• Lead case model designs and workflow implementations
• Ensure compliance with platform governance and security standards




• Mentor teams in reusable development patterns and best practices
• Support integrations with enterprise systems and tools
Requirements:
• Degree in Computer Science, IT, or related discipline
• 7+ years of software engineering experience
• 5+ years specifically with ServiceNow CSM
• Familiarity with agile methodologies and large-scale projects
• Strong troubleshooting and analytical skills
Make a significant impact by shaping the future of customer service solutions at EDC.
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📌 Senior Developer for ServiceNow at EDC (Calgary)
🏢 Export Development Canada
📍 Calgary