Lead the Product Support team at Pigment to empower customers with effective solutions. This hybrid role in Toronto focuses on enhancing customer relationships and support processes.
As the Product Support Team Lead, you will oversee a agile group of specialists dedicated to helping clients navigate Pigment's business planning platform effectively. Your role will involve mentoring team members, setting performance standards, and driving continuous improvement initiatives. Utilize your technical expertise to guide complex investigations while fostering a team-oriented team culture.
Key Responsibilities:
• Mentor and lead a team of Product Support Specialists • Set and monitor team performance expectations • Foster a culture of knowledge sharing and collaboration • Guide team through complex customer inquiries • Track support metrics for informed decision-making
Requirements: • 5+ years in technical support or application support • Strong leadership and mentoring skills • Proficiency in AI and automation tools • Excellent communication and analytical abilities • Experience in Financial Planning & Analysis or Modeling
Combine your leadership and technical skills to enhance customer satisfaction at Pigment in Toronto. #J-18808-Ljbffr
📌 Product Support Team Lead at Pigment (Winnipeg)
🏢 Pigment
📍 Winnipeg
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