Join Bird as a Digital Services Field Support Technician in Edmonton, Alberta, where your troubleshooting expertise and customer service skills will shine. You will be critical in resolving technical issues and fulfilling service requests for internal stakeholders.

This position requires you to have substantial experience in IT support, covering a wide range of devices and systems from desktops to meeting room technologies. Your responsibilities will involve monitoring incidents using ServiceNow and meeting service level targets while conducting site visits across Western Canada, mainly in Northern Alberta.

Key Responsibilities:



• Troubleshoot hardware and software issues promptly • Fulfill user account and software deployment requests • Build robust relationships with internal clients • Provide regular on-site support for project teams • Create and manage technical documentation

Requirements: • Degree in Information Technology or related discipline • 5+ years of experience in technical support • Proficiency with Microsoft 365 and endpoint technologies • Strong communication and organizational skills • Must have a valid driver’s license for travel

Bring your strong IT skills to our supportive team and help drive technology excellence. #J-18808-Ljbffr

📌 Edmonton Digital Services Support Specialist (Winnipeg)
🏢 Bird
📍 Winnipeg