Join TELUS in Calgary as a Manager of Community and Service Excellence, balancing operational success and thriving customer relations in a hybrid work environment. Lead your team towards achieving top sales performance and service quality.
In this vital role, you will oversee a team of technicians while promoting their career development and engagement. Your focus on enhancing customer experiences and operational excellence will drive the community-first approach that TELUS values. Be the catalyst for meaningful change in both service delivery and sales execution.
Key Responsibilities:
• Mentor and lead high-performing technician teams
• Drive revenue growth through effective sales leadership
• Resolve customer escalations and manage relationships




• Conduct customer metric evaluations and report findings
• Collaborate with teams to identify new sales opportunities
Requirements:
• Minimum 5 years in field service or telecom
• Demonstrated leadership in operational and sales performance
• Solid problem-solving and decision-making abilities
• Capacity to motivate teams for sales success
• Excellent communication and organizational skills
Leverage your expertise and leadership skills at TELUS to foster community connections and enrich customer interactions.
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📌 TELUS Hybrid Manager of Service Excellence (Calgary)
🏢 Intello Technologies
📍 Calgary