Take on a pivotal role as a Service Manager for Commercial Lines, where your expertise will drive exceptional client experiences across various accounts. Oversee service operations, compliance, and team development to achieve excellence.
In this position, you will lead a dedicated service team, ensuring timely and accurate service delivery while resolving escalated client issues. Your role will encompass team mentorship, operational management, and collaboration with the commercial team to support retention and growth. This position demands a strategic leader with skills in organization, decision-making, and risk management to foster a high-performing service environment.
Key Responsibilities:
• Lead and coach a team of Account Managers and Assistants
• Ensure quality service for IBU, mid-market,



and large clients
• Oversee workflows for renewals, binders, and documentation
• Monitor and optimize KPIs for service efficiency
• Forge solid relationships with underwriting partners
Requirements:
• Must possess Level 2 license or above
• Over 5 years of commercial insurance experience
• Extensive understanding of commercial P&C; coverages
• Proficiency with Epic and associated technology
• Strong leadership and problem-solving abilities
Enhance the client experience and drive performance as a Service Manager for Commercial Lines.
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📌 Service Manager for Commercial Lines (Surrey)
🏢 Kaizen Lab
📍 Surrey