Localcoin, founded in 2017 with headquarters in Toronto, is on a mission to simplify the process and experience of buying or selling digital currencies globally. We envision bringing digital currency to the mainstream financial market through partnerships with leading corporate and franchised retail spaces. With terminals across Canada and the APAC region, including Australia, Hong Kong, and Current Zealand, Localcoin is now the fastest growing Bitcoin ATM operator in the world.At its core, Localcoin believes that everyone should be able to own cryptocurrency and have a deep understanding of blockchain technology. As a member of our rapidly growing team, you'll join a talented, dynamic group of team members who will encourage you to learn, grow, and thrive in your career every step of the way.If you're a self-starter looking to hone your skills in a startup environment that fosters innovation, transparency, and team connectivity, we look forward to hearing from you!The RoleSalary Range: $40,000 - $55,000Localcoin seeks to inspire the future of digital currency globally as the largest cryptocurrency kiosk network in Canada. We pride ourselves when it comes to providing high-quality support to our customers. We’re on a mission to build a customer-focused organization and we're searching for someone with an entrepreneurial spirit, who is a self-starter and passionate about our vision.As aCustomer Support Representative, you will be responsible for handling inbound calls, live online chats, emails and text conversations with new and existing customers. You will deliver Localcoin’s commitment to exceptional customer advising, coaching,



and overall support in English and French.Reporting directly to our Global Customer Support Manager, you will work collaboratively with the Customer Support team and act as a liaison between multiple departments, including marketing, sales, operations, and product to ensure the Localcoin customer voice is heard.This position is based out of our office in Etobicoke, ON, and offers a hybrid work schedule of 2 days per week.What You’ll Be DoingProvide high-quality customer support while following company support protocols and processesGuide and process customer inquiries in a fast‑paced environmentCommunicate with customers via phone, SMS, email, and online chatProvide knowledgeable answers to questions about Localcoin productsWork with Localcoin’s internal departments to meet our customers' needsHelp resolve issues as quickly and accurately as possibleOngoing oversight of customer transactions and assist in remedying issues thereinSupport internal processes to ensure precision, efficiency and customer satisfactionWhat We’re Looking ForA passion for ensuring an outstanding customer experienceFluent in English (both verbal and written)At least 2 years of relevant work experience in a contact centre environment (e.G.,



customer service, sales support, tech product support or similar function)Strong written and communication skillsExperience handling customer service requests and inquiriesDetail‑oriented, organized, efficient and able to multitaskExperience working with CRM systems like Zendesk or Freshdesk, and live chat bots would be helpfulPassion for Cryptocurrency and BlockchainBilingual French-English is an assetWhat You’ll Love About UsCompetitive salary & benefits – We value and reward our team members.RRSP Group Matching Program – We invest in your financial well‑being.Hybrid work environment – Enjoy flexibility while being part of a dynamic team.Professional development – Opportunities for learning and growth covered by Localcoin.Team culture & events – Regular socials, team meetings, and collaborative workspaces.Impactful work – Play a key role in a growing company and make a real difference.JOIN OUR INCLUSIVE TEAMLocalcoin is committed to building an inclusive, accessible, and equitable workplace. We welcome applicants from all backgrounds and do not discriminate based on race, ancestry, place of origin, color, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital status, family status, or disability.If you require accommodation at any stage of the recruitment process, please notify the Talent team or [email protected] .Applicants must be legally eligible to work in Canada. At this time, we are not able to provide visa sponsorship.#J-18808-Ljbffr

📌 Customer Service Representative - $40,000 - $55,000 A Year (Winnipeg)
🏢 Localcoin
📍 Winnipeg