Description Our team and what we'll accomplish together Join TELUS, where you'll lead a high-performing technician team of 15-20 that drives revenue growth while delivering exceptional customer experiences. As a frontline execution leader, you'll balance service excellence with sales leadership—maximizing both customer value and wallet share. You'll empower your team to identify and capture field sales opportunities, build lasting customer relationships, and leave a lasting impact on our community and our business.

What You'll Do

Lead and develop a high-performing technician team through coaching, mentoring, and career development while driving engagement and accountability

Drive revenue growth by championing our technician sales program, engaging your team to exceed targets, and seamlessly blending service delivery with field sales execution

Manage day-to-day field operations, resolve escalations, and own direct customer relationships to protect and enhance the customer experience

Monitor team productivity and customer metrics, conduct voice-of-customer check-ins, and report field-level insights to inform regional sales and service strategies

Execute operational excellence through safety compliance, budget management, expense tracking, and coordination with dispatch and cross-functional teams

Build and maintain strong relationships with local community stakeholders,



championing a community-first approach that strengthens TELUS' presence in Calgary

Support ad hoc sales initiatives and collaborate across the organization to capture new business opportunities directly from the field

Qualifications What you bring

5 or more years of experience in telecommunications, field service operations, or a related industry

Proven leadership experience managing technical teams and driving both operational execution and sales performance

Strong problem-solving capabilities, including operational triage, real-time decision‑making, and closing field‑level business opportunities

Demonstrated ability to motivate teams to meet or exceed sales targets while maintaining service quality and customer satisfaction

Advanced communication skills with the ability to provide clear direction, align teams during challenging situations, and interact effectively with internal and external stakeholders

Strong organizational skills for managing time, attendance, fleet operations, and budget responsibilities

Advanced knowledge of English required to interact with internal and external parties and navigate English-language systems and tools

Great‑to‑haves

Experience with field service management software and sales tracking tools

Bilingual capabilities (English and French)

Experience building and maintaining community partnerships or stakeholder relationships in a field-based role

#J-18808-Ljbffr

📌 Manager, Community and Service Excellence (Hybrid) (Winnipeg)
🏢 Decisive Farming by TELUS Agriculture
📍 Winnipeg