For over 80 years, John Brooks Company has been solving fluid handling challenges for customers in various industries/markets across Canada by providing a diverse selection of engineered products and innovative system designs, focusing on customized solutions consisting of filtration, pump, spray, and valve products.

The Application

Specialist I provides technical and sales support to customers by preparing quotations, processing orders, recommending products, and resolving customer inquiries. Working closely with customers, suppliers, and internal teams, this role helps ensure a high level of service while supporting sales growth, accurate order management, and successful project execution. Prepare, review, and follow up on customer quotations Provide technical support, product recommendations, costing, and proposal development Translate customer requirements into accurate product and solution recommendations Process customer orders and monitor order status through completion Communicate with customers by phone and email regarding products, orders, and technical inquiries Troubleshoot customer issues and work with internal teams and manufacturers to resolve concerns Deliver after sales support to ensure customer satisfaction Support business growth by identifying opportunities and strengthening customer relationships Prepare proposals based on customer requirements, market conditions, and product offerings Maintain accurate records and documentation related to quotes, orders,



and projects Compile and organize vendor documentation for customer projects Support collections and payment follow up activities in partnership with the Accounting team College diploma in a related field ~3 to 6 years of experience in a technical sales, customer service, Inside sales, or related role ~ Proficiency with order entry and quoting systems (Epicor P21 or similar) ~ Understanding of customer service principles and best practices ~ Proficiency with Microsoft Office (Word, Excel, Outlook) ~ Strong organizational and customer service skills ~ Bilingual (English and French) Daily customer and inter-departmental/branch communication via telephone calls, faxes, emails, and virtual meetings Since 1938, we have worked hard to build & nurture an entrepreneurial environment, where creative thought and initiative are encouraged; We will help you grow so that we can continue growing.

Competitive remuneration including base salary ($60,000-$75,000) + incentive Competitive vacation Paid personal day program Generous perks package that includes coverage for things like medical, dental, paramedical, and vision We enjoy celebrating achievements by means of formal service awards, employee achievement awards, and milestone birthdays We regularly host social events and gatherings to foster togetherness and fun We are committed to providing equal opportunities for persons with disabilities. Accommodations are available at all stages of the recruitment process, at the candidate's request. We use automated tools, including artificial intelligence, to help review applications efficiently.

📌 3rd Shift Assembly Specialist (Laval)
🏢 John Brooks
📍 Laval