My client is a full-service agency that understands how the evolving intersection between strategy, media, and stand-out creative can drive success. Fueled by curiosity and data, they create work that transforms brands and delivers measurable outcomes for their clients. We are on the search for a talented, organized individual who will provide comprehensive support to our client business team.

This dynamic position requires the ability to anticipate needs for clients as well as being an advocate for the quality of work that the agency produces and the requirements for great work (e.g., As a Business Lead, your focus will be on managing the overall health of VP and C-level client relationships and the profitability associated with a portfolio of assigned accounts, while also providing guidance and oversight to account teams assigned to daily project activities. In your role, you’ll report to the Head of Accounts. You may have multiple account coordinators / managers reporting to you, while also working daily with others in your department and individuals in our senior management, strategy, creative, and finance teams.

Attend and actively participate in team leader training and planning sessions Take an active role in the promotion of the work and community engagements through social channels, while encouraging members of your team to do the same As a team leader – You’re expected to understand the agency's complete service offering and confidently speak to the agency’s capabilities when called upon to do so. Understand the agency’s business plan, policies, values, and brand, and ensure they are practiced by your team and clearly communicated when onboarding new hires brand, video, and development team processes and the tools used for each) regular pass on—to your team and coworkers—learnings derived from the leadership training in which the agency has made a significant investment Recruit, interview, hire, and assist with onboarding current employees Mentor talent, conduct performance reviews (three-month and annual),



solicit peer reviews, etc. Monitor, evaluate, and recommend employee compensation (including salary, raises, time off in lieu, and bonuses) Direct ongoing building and fostering of your team, which includes ensuring individuals have what they need to succeed in their jobs (e.g., You’ll develop short-, mid-, and long-term account plans that identify and plot strategic approaches to maintaining—and, ideally, growing—a range of B2B client relationships.

You’ll also have oversight of day-to-time project activities, ensuring that they meet expectations of quality, scope, and profitability within established timelines. It will be your primary responsibility to cultivate strong working relationships at all levels within your assigned client accounts, but especially within the VP- and C-levels (or others as stipulated by clients). And as a leader within the client services team, you’ll be expected to promote an environment of professionalism, trust, openness, and mutual respect.

You’ll also assist with career development and succession planning through strong mentoring and coaching. You are able to communicate efficiently and manage to stay calm under pressure 6+ years of integrated agency experience or similar experience leading integrated (TV, OOH, Digital/Social, XM) projects for an integrated marketing/advertising firm or organization will be considered (in other words, you need to show us what you’ve done to prove that you can lead digital and traditional projects). ~ A deep knowledge of brand and/or go-to-market campaign development and execution processes ~ Strong people management and negotiation skills and a demonstrated ability to prioritize work and resources across projects, based on client priorities, while considering both short- and long-term needs ~ Experience working with global B2B and B2C clients will be considered an asset Strong media background is an asset Familiarity with digital marketing tools used for research, content development, tracking, and reporting This is a remote role ideally based in the GTA or Ottawa (in person 3 days/week if in Ottawa).

📌 Account Director - Support (Quebec)
🏢 Kim Cosic Consulting
📍 Quebec