Elevate customer experience as a Remote Customer Success Specialist with Fullscript. Deliver personalized solutions to practitioners and patients while building trusted relationships across North America.
In this pivotal role, you will support a diverse customer base from the comfort of your home in Kelowna, BC. Collaborate effectively while maintaining flexible schedule, including working every fourth weekend. Utilize your excellent communication skills and customer-centric approach to resolve inquiries and enhance customer satisfaction.
Key Responsibilities:
• Assist practitioners and patients via phone, email, and live chat
• Troubleshoot issues and recommend tailored product solutions
• Resolve complex customer inquiries using support tools




• Build sustainable relationships through open communication
• Collaborate with teammates on new customer initiatives
Requirements:
• Proven experience in customer service roles
• Positive demeanor with a passion for customer happiness
• Strong multitasking and organizational skills
• Flexibility in scheduling to support North America
• Familiarity with Gladly and SaaS tools is a plus
Deliver exceptional customer solutions while fostering trust at Fullscript.
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📌 Remote Customer Success Specialist at Fullscript (Penticton)
🏢 Fullscript
📍 Penticton