Viewpoint Kelowna- Administrative Assistant Full time- Permanent - In-person Viewpoint is the leading provider of high quality, defensible independent medical assessments. We are Canada’s largest IME company, delivering timely access to an extensive network of over 1,700 experienced and well-credentialed medical, psychological, and allied health professionals in over 300 physical locations across the country. With this breadth of coverage, we maintain overall service quality, accuracy and consistency while catering to the geographical needs of our clients.

Our clients cross a diverse range of sectors, including life and health insurers, property and casualty insurers, the legal community, employers and government organizations. Our strength lies in the foundation of excellence in service delivery that we provide, as well as our ability to work in close partnerships with our customers and assessors.

About Administrative Assistant

As an administrative assistant at Viewpoint, you will provide administrative support, performing tasks such as answering phones, greeting visitors and offering assistance, handling correspondence, assisting with data entry,



and maintaining office organization. Reception coverage that entails the following responsibilities: Greeting assessors, examinees, and visitors and offering assistance to ensure highest level of customer service Data entry Record management Maintaining office organization Answer phone calls promptly in a professional and welcoming manner; redirect phone calls to appropriate recipients, monitor calls on hold, transfer callers to voicemail where appropriate Acquire appropriate level of knowledge regarding facility and procedures/processes to direct calls to the appropriate team or team member and to be able to provide information on general enquiries Maintain the highest level of privacy of personal information and personal health information Relevant post secondary/community college education ~3 years’ experience working in a client service, administrative position, or medical facility ~ Proficient computer efficiency (Microsoft Office, Outlook, Internet, Adobe Acrobat) ~ Solid and effective verbal and written communication skills ~

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