Diagnose and resolve tickets within client service level agreement time framesDiagnose and replace major hardware components for standard Windows and Apple devicesMaintain required Apple and Lenovo certifications and training programsConfigure and customize Windows and Mac setups for clientsPerform hardware support onsite at client sites and in-lab at Venture’s officeManage communication with vendors and third parties as requiredDocument ticket progress and resolution notes for client billing or reviewAct as liaison between account and technical teams and clients when requiredMeet client service level agreement targets while maintaining high client serviceSupport technician and account teams to ensure client satisfactionWork with the team lead to identify hardware repair team improvementsPerform other tasks as required by managementRequirements1+ years of experience in a hardware technician role diagnosing and repairing hardware issues in PC and Apple devicesSupport knowledge of PC hardware and Microsoft operating systemsKnowledge of standard business software such as Office 365 and VPN applicationsSupport knowledge of printer hardware and printer-related software such as printer driversSupport knowledge of iOS and macOS devices and iOS/macOS troubleshootingKnowledge and experience performing PCB repairs is considered an assetStrong client service skills,



communication, and problem solvingAbility to work with non-technical users and simplify complex informationAbility to multitask, prioritize, and manage time effectivelyAbility to lift heavy objects up to 50 lbs.Valid driver's license is requiredAbility to work Monday to Friday, 9:00 AM–5:30 PMCore CompetenciesDemonstrates expertise in diagnosing and repairing hardware issues for both PC and Apple devices, while maintaining high client service standards and effective communication with technical and non-technical users. Proficient in managing hardware support tasks and ensuring client satisfaction through timely resolution of service requests.Highest-signal resume keywordsHardware Diagnosis and RepairClient Service SkillsPC and Apple Device SupportMicrosoft Operating Systems KnowledgeIOS and macOS TroubleshootingHard SkillsHardware SupportPCB RepairsPrinter Hardware SupportOffice 365 KnowledgeVPN Applications KnowledgeSoft SkillsCommunicationProblem SolvingMultitaskingTime ManagementCertifications & QualificationsApple CertificationLenovo CertificationIndustry KeywordsClient Service Level AgreementTechnical LiaisonVendor CommunicationTools & TechnologiesWindows Operating SystemMac Operating SystemApple DevicesLenovo Devices#J-18808-Ljbffr

📌 It Hardware Support Technician (Winnipeg)
🏢 Venture
📍 Winnipeg