If you live and breathe cloud architecture and contact centre technology,

Amazon Web Services (AWS)

has a role built for you. The

AWS Professional Services

team is looking for a

Senior Delivery Consultant – Connect and Lex

based in

Toronto, Ontario , to work directly with enterprise customers as they navigate complex cloud transformations. This is a hands‑on technical advisory role where your expertise shapes real outcomes for some of the world's most ambitious organizations. Day to day, you'll be embedded with customer teams — gathering requirements, architecting scalable solutions, leading migrations, and ensuring projects land on time and on target. You'll draw on deep knowledge of

Amazon Connect ,

Amazon Lex ,

conversational AI frameworks , and a broad AWS services stack to guide customers from where they are to where they want to be. Beyond delivery, you'll act as a trusted advisor, sharing thought leadership on industry trends and contributing reusable knowledge back to the broader ProServe organization. About the Role: Senior Delivery Consultant – Connect and Lex

This position sits within the

Amazon Connect Center of Delivery Excellence , a specialized global practice focused on contact centre modernization. You'll design and implement

complex, scalable, and secure AWS solutions

tailored to each customer's unique technical workplace and business goals. Whether you're integrating NLP/NLU capabilities into an IVR, connecting REST APIs across multiple contact centre platforms, or advising on generative AI use cases for agent assist and self‑service, the work is both technically deep and strategically meaningful. Collaboration is central to the role. You'll work closely with

customer stakeholders, AWS Partner Network (APN) partners , and internal specialists to execute enterprise cloud initiatives. You're expected to uphold

best practices around security, compliance, and performance

throughout the project lifecycle — and to mentor colleagues by creating reusable artifacts and sharing what you learn along the way. Benefits and Salary

The

base salary range for this position in Toronto,



ON is $126,000 to $210,400 CAD annually . As a total compensation package, Amazon may also include

sign‑on payments and restricted stock units (RSUs) , with final compensation determined based on experience, qualifications, and location. Benefits include

health insurance

(medical, dental, vision, prescription, basic life and AD&D;), a

Registered Retirement Savings Plan (RRSP) , a

Deferred Profit Sharing Plan (DPSP) , paid time off, and additional resources to support health and well‑being. Responsibilities

In this role, you'll operate at the intersection of

technical delivery and strategic customer advisory . Each engagement is different — some involve greenfield cloud builds, others complex migrations from legacy contact centre platforms — so the ability to adapt your approach while maintaining rigour around

architecture, security, and performance

is essential. Design and implement

complex, scalable, and secure AWS solutions tailored to specific customer technical requirements and business objectives Provide technical guidance

and troubleshooting support throughout the full project delivery lifecycle Collaborate with stakeholders

to gather requirements, assess existing infrastructure, and propose effective migration strategies to AWS Architect NLP/NLU solutions

using conversational AI frameworks such as Amazon Lex, Dialogflow, Rasa, or Azure Bot Service within enterprise contact centre environments Integrate contact centre platforms

(e.g., Amazon Connect, Genesys, Cisco, Avaya, Five9) using REST APIs and web services Act as a trusted advisor

to customers on industry trends, emerging technologies, and innovative cloud solutions Share knowledge

across the organization through mentoring, training,



and the development of reusable technical artifacts Incorporate generative AI

into contact centre solutions — including voice and chat bots, agent assist, and next best action — covering architecture design, model selection, prompt engineering, and data preparation Requirements / Skills

AWS ProServe is looking for a candidate who brings both

deep technical expertise in contact centre technology

and the communication skills to translate complex architectures into clear guidance for executive and technical stakeholders alike. If you've spent years in the trenches of cloud architecture and contact centre deployments, this role is a strong fit. Bachelor's degree

or equivalent experience in a professional field or military background 5+ years of experience

in cloud architecture and implementation (AWS or equivalent) 5+ years as a contact centre technology architect , enterprise IT architect, or senior contact centre developer working with platforms such as Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, or Salesforce 3+ years designing NLP/NLU solutions

(IVR or chat) using at least one major conversational AI framework (e.g., Rasa, Dialogflow, Amazon Lex, or Azure Bot Service) at enterprise scale 3+ years of hands‑on coding

with REST APIs and web services, including integration of 3+ contact centre platforms AWS Professional level certification

is preferred (e.g., Solutions Architect Professional, DevOps Engineer Professional) Knowledge of security and compliance standards

including HIPAA and GDPR is an asset Experience with automation and scripting

(e.g., Terraform, Python) is an asset Proficiency across a wide range of AWS services

such as EC2, S3, RDS, Lambda, IAM, VPC, and CloudFormation is preferred AWS Professional level certification preferred (e.g., Solutions Architect Professional, DevOps Engineer Professional); knowledge of security and compliance standards including HIPAA and GDPR; experience communicating technical concepts to diverse audiences in pre‑sales environments; experience incorporating generative AI into the contact center.

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📌 Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence (Winnipeg)
🏢 Amazon Web Services Canada
📍 Winnipeg