Join the City of Port Colborne as the Customer Experience Manager and lead innovative service practices. Drive continuous improvement and enhance community relations in this agile position.

In this role, you will collaborate with the Corporate Leadership Team to shape and implement a centralized customer service strategy. You will build strong relationships with various stakeholders and employ data-driven approaches to improve service quality. You will also oversee training initiatives aimed at embedding essential customer experience principles throughout the organization.

Key Responsibilities:



• Lead the development of customer service policies • Facilitate workshops on customer experience principles • Investigate and resolve customer escalation issues • Analyze customer feedback for service improvements • Ensure effective budgeting for customer service departments

Requirements: • Recent experience in leadership roles (5+ years) • Supervisory experience in municipal settings • Advanced communication skills in written and verbal forms • Knowledge of customer service trends and practices • Proficient in CRM systems and Microsoft applications

Lead the transformation of customer experience in this rewarding position at the City of Port Colborne. #J-18808-Ljbffr

📌 Port Colborne Customer Experience Leadership Role (Winnipeg)
🏢 Port Colborne
📍 Winnipeg