At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative setting that supports creativity and growth. Bell is currently seeking an experienced Conversational AI Architect to work as part of an innovate and customer-focused team.

You will utilize your passion and expertise to architect, design and deliver effective conversational interaction experiences in virtual assistants across multiple platforms. Working within an Agile framework, you will collaborate with cross-functional teams to meet the evolving needs of our customers. Design end-to-end architectures for conversational AI platforms, including chatbots, voice bots, and AI assistants.

Lead integration and development of scalable, multi-channel conversational frameworks (web, mobile, messaging, IVR). Establish monitoring, analytics, and KPIs to ensure performance, accuracy, user satisfaction, and system reliability. Collaborate with product owners, UX, and conversational design teams to define best practices for dialogue design, tone, fallback, and human escalation.

Provide technical mentorship to AI engineers and developers. Drive architectural standards, documentation, and best practices. Expert-level knowledge of Natural Language Understanding and Large Language Models. ~Experience working with data interchange formats, preferably JSON ~ Experience with AI/ML modeling would be a bonus ~ Knowledge of the SAFE 5 Agile Operating Model,



including the PI Planning Process ~ Experience conducting rigorous quality assurance and end-to-end conversational flow testing ~ Ability to interpret insights from key performance indicators and customer-journey analysis to identify opportunity for continuous improvement ~ Passion for AI-powered language models / chat and voice bots, with a desire to stay current on evolving AI trends ~ Knowledge of web accessibility principles ~ Bilingual (French / English) would be an asset Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, Data Science, or related field. ~5+ years of experience designing and maintaining customer-centric conversational experiences ~ Expertise in Agentic AI frameworks ~ Experience building presentation material and presenting to executive audiences ~ Experience with Design Thinking, user studies, or usability testing ~ Familiarity with voice AI technologies and speech recognition ~ Ability to use analysis to set performance targets, leverage insights from reporting, and prioritize feature backlog ~ Experience working within a telecommunications environment would be a bonus. #Adequate knowledge of French is required for positions in Quebec.

Position Type: Management Job Status: Regular - Full Time Job Location: Canada : Ontario : Don Mills || Canada : Ontario : Toronto Work Arrangement: For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Bell, one of Canada's Top 100 Employers. #

📌 Architecte technique princ. I (Toronto)
🏢 Bell
📍 Toronto