Our client is a well-established insurance brokerage in Vaughan and is looking to add an experienced Personal Lines CSR / Account Manager to their growing team.

This is aservice-focused opportunityfor a Personal Lines professional who enjoys managing an established book of business, building long-term client relationships, and providing knowledgeable insurance advice.

The role offers a dedicated book of clients, strong administrative support, and a collaborative team environment, allowing you to focus on delivering a high level of service without the pressure of building a book from scratch.

What You'll Do

Manage and service an establishedPersonal Lines book of business

Build and maintain robust, long-term client relationships

Provide knowledgeable advice onHome, Auto, and Personal Linesinsurance

Handle policy changes, endorsements, renewals, cancellations, and other servicing requests

Respond to client inquiries by phone and email in a timely and professional manner

Review client needs and identify appropriate coverage opportunities

Prepare and process policy documentation and other client transactions

Maintain accurate and up-to-date client records

Work closely with the TSR team to ensure efficient administrative support

Use EPIC, insurer portals, Applied Rating Services, and Microsoft Office

Ensure policies and documentation are accurate and compliant

Deliver consistent, high-quality customer service

What We're Looking For

5+ years of Personal Lines insurance experience

ActiveRIBO or OTL license

Experience managing and servicing a Personal Lines book of business

Strong knowledge ofHome and Auto insurance

Excellent client relationship and customer service skills

Experience withEPICand insurance company portals is an asset





Strong organizational and time-management skills

Excellent attention to detail and problem-solving abilities

Strong written and verbal communication skills

Ability to work independently and as part of a collaborative team

CAIB, CIP, CPIB, or equivalent designation is an asset

Compensation & Benefits

$60,000–$76,000+ base salary, depending on experience

Comprehensive benefits package

Hybrid work arrangement:3 days in office / 2 days remoteafter probation period

Dedicated TSR support for administrative tasks

Established book of business

No requirement to build a book from scratch

Collaborative and supportive team environment

Opportunities for continued professional growth

Why Consider This Opportunity?

Manage anestablished Personal Lines book

Strong focus onclient service and relationship management

No cold calling or aggressive new business expectations

Dedicated administrative support

Work within a collaborative and growing Personal Lines team

Enjoy a structuredhybrid work environment after probation period

Opportunity to build a long-term career within an established brokerage

At Aplin — together with our brands CompuStaff, Impact Recruitment, and Vantix Systems — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.Accommodation is available upon request throughout all stages of the recruitment process.

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📌 Personal Lines CSR (Winnipeg)
🏢 Impact Recruitment
📍 Winnipeg