Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. To see our fill list of Team Member Perks please visit our career site: Hard Rock Ottawa Hotel & Casino Job Type: Full Time Permanent Compensation: CAD $ 44622- 59094/Yr.

Smart Serve

Certificate, AGCO License ( Alcohol Gaming Commission Ontario) The Assistant Manager, Casino Beverage is responsible for supporting the overall operation of beverage services within a casino environment. This role ensures exceptional guest experiences, efficient service delivery, compliance with liquor regulations, and effective management of beverage staff and inventory. responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. Hires, motivates, evaluates and supervises front-of-the-house staff in order to ensure team members receive adequate guidance and resources to accomplish established objectives.

Responsible for morale of staff through quality of supervision and training and provides training for all assigned outlet personnel to ensure guest service standards are met. Establishes department standards, guidelines and objectives and maintains other administrative processes, such as budget and staffing to ensure proper planning and efficient operation of the outlets. Develops and maintains an intricate knowledge of restaurant performance by monitoring guest satisfaction, volume, cost,



marketing promotions and competitors’ programs in order to implement necessary and innovative changes to ensure Hard Rock continues to offer superior product and service.

Works with the Director - F&B; to analyze food cost and forecast business trends in order to make recommendations for revision of menu prices and food specials that will most appropriately meet company needs. Monitors and evaluates the performance of Food & Beverage service by observing operations, surveying guests and coordinating with team members in order to develop strategies for proper planning and ongoing improvement of guest services and financial return. Responsible for ordering and maintaining accurate inventory levels of all restaurant supplies.

Conducts inspections of front-of-the-house areas to ensure compliance with procedures, security of company assets, and guest and employee safety. Investigates and resolves guest complaints in order to maintain positive guest relations. Assists with operations in all Food & Beverage outlets.

High school diploma or equivalent plus 6 years of restaurant service experience, including at least 2 years in a supervisory role; Bachelor's degree in Restaurant/Beverage Management, Business Administration, or a related field plus 3 years of restaurant service experience,



including at least 1 year in a supervisory role. Strong background in restaurant and beverage operations. Proven leadership and team supervision experience.

Ability to manage staff, support operational goals, and deliver excellent customer service. Combination of education and practical experience that demonstrates readiness for a management-level role.

Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise. The work environmental characteristics described here may be representative of those an employee encounters while performing the essential functions of this job.

Duties and responsibilities are typically performed in a professional office setting, but there may be times when you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

Hard Rock

International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

📌 Assistant Manager, Beverage (Ottawa)
🏢 Hard Rock Hotel u0026 Casino Ottawa
📍 Ottawa