Enhance customer experiences with Spence as a Customer Service Associate. You will provide exceptional support through in-store interactions, phone calls, and email correspondence.
At Spence, your role as a Customer Service Associate is central to fostering a welcoming environment. You will utilize your customer service expertise to support sales teams while ensuring every customer receives personalized attention. With responsibilities including cash handling and showroom maintenance, you'll help create memorable experiences that turn customers into loyal fans of Spence.
Key Responsibilities:
• Greet and assist customers warmly at all times
• Provide sales support during busy periods and showroom experiences
• Process and inspect incoming jewelry repairs




• Handle follow-ups with customers regarding repair orders
• Manage cash transactions and end-of-day processing
Requirements:
• At least one year in a customer service role
• Strong communication skills for varied interactions
• Excellent time management and organizational abilities
• Capacity to embrace structured processes and resolve conflicts
• Computer proficiency and willingness to learn recent technology
Deliver exceptional service and make a positive impact in the lives of customers at Spence.
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📌 Customer Service Associate at Spence (Ottawa)
🏢 Spence Diamonds
📍 Ottawa