About the Role (You Must Be Based In or Near Victoria BC) Are you a strategic relationship-builder who thrives on driving growth, retaining clients, and delivering exceptional service? We are a rapidly growing compliance and training organization serving the veterinary, funeral service, and cemetery industries across North America. We are seeking a proactive

Client Account Manager

to manage and grow our diverse portfolio of client accounts, from independent practices to large multi-location groups.

In this role, you will own the end-to-end client journey. Nurturing key partnerships, conducting regular business reviews, driving retention, and uncovering expansion opportunities across all client tiers. While your primary focus is hands-on, consultative account management, experience or interest in B2B marketing is a strong plus to help support client communications and engagement initiatives.

Key Responsibilities Account Management & Client Success (Primary)

Primary Point of Contact:

Act as the dedicated account manager for a wide range of clients, including independent business owners, practice managers, and multi-location accounts, ensuring responsive support and transparent communication.

Account Growth & Retention:

Proactively monitor account health across your entire portfolio, conduct strategic business reviews, identify upsell/cross-sell opportunities, and manage renewals.

Onboarding & Advisory:

Guide new clients through onboarding while translating regulatory compliance requirements (such as OSHA and DEA standards) into practical, reassuring operational guidance.

CRM & Account Data:

Maintain accurate account records, client notes, and interaction history in our internal CRM to maximize account health and satisfaction.

Marketing Support (Secondary)

Client Engagement & Communications:

Assist in reviewing or contributing to client newsletters,



educational resources, and feature updates to drive account adoption.

Event & Webinar Collaboration:

Support the coordination and promotion of educational webinars and partner events alongside internal teams.

Feedback Loop:

Translate direct client feedback into actionable insights to help leadership refine messaging and solution offerings.

Who We Are Looking For (Qualifications)

Account & Relationship Experience:

2-3 years of experience in B2B account management, client success, or account executive roles managing small-to-medium businesses or enterprise accounts.

Communication & Confidence:

Skilled at serving as the primary account lead over phone, email, and video calls, with a track record of pitching solutions consultatively to key stakeholders.

Strategic & Agile Learner:

Ability to quickly master new software, regulatory environments, and industry jargon.

Marketing Experience (A Plus):

Background or familiarity with B2B campaign coordination, basic content creation (newsletters, sales collateral), or digital marketing.

Self-Motivated:

Highly organized, detail-oriented, and effective at prioritizing a mixed portfolio of high-touch and transactional client needs.

Assets:

Being a Registered Veterinary Technician (RVT) or having French language proficiency is a strong asset, but not required.

Why Join Us?

Flexible Hybrid Work:

Work comfortably from home with collaborative in-office sessions in Victoria, BC.

Real Growth Potential:

Rapid North American expansion means direct visibility with leadership and strong career progression pathways.

Bonus Opportunities:

Performance-based bonus structures tied to account retention, portfolio expansion, and client satisfaction metrics.

Extended health care

Life insurance

Paid time off

Work from home

Work Location:

Hybrid remote in Victoria, BC

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📌 Client Account Manager (Winnipeg)
🏢 Certified Safety Training
📍 Winnipeg