Be part of IMP Solutions in Halifax, Nova Scotia, as a Tier 2 IT Administrator dedicated to client satisfaction and technical excellence. Leverage your skills in a supportive work environment.
In this role, you will support client IT infrastructures, ensuring they remain secure, reliable, and effective. The successful candidate will have at least three years of experience in IT support and a passion for providing exceptional customer service.
Key Responsibilities:
• Take ownership of customer monitoring alerts and issues
• Contact clients to prioritize and schedule their service requests
• Maintain accurate documentation of all service incidents
• Provide advanced technical support for escalated cases
• Troubleshoot and resolve software and network problems
Requirements:
• Minimum of three years in back-office IT support
• Relevant degree in Computer Science or related field
• Strong technical expertise in network and server environments
• Proven skills in diagnostic and troubleshooting
• Excellent communication and interpersonal skills
Use your IT knowledge and customer service capabilities to thrive at IMP Solutions.
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📌 Halifax IT Administrator with IMP Solutions (Halifax Regional Municipality)
🏢 IMP Solutions
📍 Halifax Regional Municipality