Elevate your career as an Associate Telecommunications Analyst with CGL in a hybrid work model. Focus on supporting the Genesys Cloud telephony platform while enhancing business operations. As an Associate Telecommunications Analyst in the IT department, you will play a crucial role within CGL, impacting enterprise telephony services.
This temporary full time position requires strong analytical skills and experience with Genesys Cloud to ensure high system performance. Your technical support will help minimize downtimes and contribute to seamless communication across the organization. Key Responsibilities:
- Process user management in Genesys Cloud efficiently
- Troubleshoot call quality and connectivity issues
- Recommend improvements to workflows and documentation
- Collaborate with technical support teams for effective incident resolution
- Manage daily administrative tasks for telephony systems
Requirements:
- 3 years of experience in a technical environment
- Post-secondary education in Information Technology
- Strong critical thinking and communication skills
- Bilingualism in English and French asset
- Organized and proactive in problem-solving
Contribute to operational excellence in telecommunications at CGL through your expertise in troubleshooting and user management.