Deliver exceptional technical support with Lightspeed as a Technical Customer Support Specialist. Engage with B2B clients using the NuORDER platform, helping resolve queries via chat and phone.
This position focuses on providing world-class customer service in a fast-paced setting. You will become a NuORDER expert, addressing technical issues and managing customer tickets. A commitment to outstanding client interactions and a passion for technology are essential for success in this role.
Key Responsibilities: • Troubleshoot app issues and validate integration logs • Provide guidance on application features and configuration • Manage a high volume of customer support tickets • Interact professionally with VIP clients and help improve team processes • Test issues and replicate client experiences for effective resolution
Requirements: • Minimum 2+ years in customer service or SaaS-related roles • Experience supporting B2B or SaaS products • Familiarity with eCommerce and wholesale retailing principles • BA/BS or equivalent experience required • Robust analytical skills and data manipulation expertise
Support Lightspeed’s customers with top-tier service in a collaborative and energetic atmosphere.
📌 Technical Customer Support Specialist At Lightspeed Winnipeg
🏢 Lightspeed Commerce
📍 Winnipeg
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