Lead a high-performing team at Foresters Financial as a Team Leader in the Experience Center. Enhance customer experience and coaching while ensuring compliance and performance excellence. In this agile role, you will provide daily leadership and coaching to Contact Center Representatives.

With a focus on team engagement and development, you will monitor performance metrics, reinforce quality standards, and manage operational gaps effectively. Your influence will shape the work environment, fostering collaboration and accountability among team members. Key Responsibilities:
Lead coaching sessions and development plans for team members
Monitor individual and team service metrics for performance improvement
Facilitate recruiting, onboarding,



and training of current staff
Manage daily operations and ensure adherence to schedules
Address escalated customer issues with appropriate resolutions Requirements:
Minimum of five years in a contact center setting
Demonstrated leadership and coaching skills
Strong problem-solving and analytical abilities
Proficiency with CRM and contact center technologies
Ability to handle sensitive employee situations with discretion Elevate team performance, foster engagement, and drive quality service delivery in this essential leadership role.

📌 Team Leader For Contact Center Success Toronto (Canada)
🏢 Foresters Financial
📍 Canada