Take on a leadership role with SharkNinja as a Team Lead in Retail Operations. Oversee customer service representatives to ensure accurate and timely order management for retail accounts.

The Team

Lead in Retail Operations plays a pivotal role in guiding the team while ensuring service quality, process improvements, and cost reductions. This position is essential for those aiming for future management roles within SharkNinja. Daily responsibilities blend quality assurance, cross-functional collaboration, and team development. Key Responsibilities:
Conduct reviews of customer service order processing
Monitor email responses for timely resolutions
Collaborate with cross-functional teams to solve order issues
Prepare and lead weekly stand-up meetings
Provide ongoing training and onboarding for current hires Requirements:
Background in order processing or B2B customer service
Experience with Oracle ERP is a plus
Proficiency in AI tools like ChatGPT
Robust Microsoft Excel skills required
Excellent communication abilities in a rapid-paced environment Enhance order management efficiency and lead the team to success at SharkNinja.

📌 Team Lead In Retail Operations At Sharkninja Montreal
🏢 Socket.dev
📍 Montreal