Drive product quality at Averna in Montreal as a Product Quality and Customer Support Specialist in hybrid work setting. Leverage your technical skills to improve customer interactions. This full time role involves working closely with product management and development teams to implement quality strategies and address customer needs.

You will handle technical support cases and advocate for customer feedback to inform product enhancements, ensuring a high-quality customer experience. Key Responsibilities:

- Partner with engineering to validate defects and enhancements
- Execute functional and regression testing based on customer cases
- Manage customer issues from start to finish
- Create support materials, such as how-to guides
- Monitor quality indicators to propose service improvements

Requirements:

- Degree in computer science or related area
- 1-3 years of experience with SQL and web applications
- Excellent problem-solving and communication skills
- Understanding of test processes and agile environments
- Bilingual in English and French

Contribute to customer loyalty and ensure product excellence as a vital part of Averna’s mission.

📌 Averna Product Quality and Support Specialist (Montreal)
🏢 Averna
📍 Montreal