Launch your career as a Technical Support Analyst with D2L, enhancing educational experiences while resolving technical issues in a fast-paced helpdesk setting. This role offers the opportunity to support clients using Brightspace products across various sectors. D2L seeks a dedicated support qualified to engage with clients from K12, Higher Education, and enterprise settings.

You'll leverage strong troubleshooting and problem-solving skills to deliver timely, accurate solutions while adhering to KPIs. Additionally, effective communication and customer service abilities are critical for providing an exceptional client experience. Key Responsibilities:
Resolve complex client issues via chat, phone, or email
Identify and fix site-related technical problems




Log and update support calls in our tracking system
Offer feedback on product design and efficiency
Craft support documents and knowledge-based articles Requirements:
Enrolled in Computer Science or related field
Proven SQL writing experience
Familiarity with programming languages like Java and XML
Robust analytical and decision-making skills
Bilingual in English and French is an asset Enhance client engagement and streamline technical support solutions as a key team member at D2L.

📌 Technical Support Analyst Atl Kitchener
🏢 Socket.dev
📍 Kitchener